Shipping/Returns

SHIPPING

Thank you for shopping with LOKT! We want to make sure your order reaches you as quickly and safely as possible. Please read our shipping policy below.

PROCESSING TIME
All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has been dispatched.

DOMESTIC SHIPPING (AUSTRALIA)

INTERNATIONAL SHIPPING
We ship to the following countries: Canada, New Zealand, United Kingdom, and the United States.

Please note that international delivery times may vary depending on your country and local postal services. Orders may also be subject to customs clearance delays, which are outside of LOKT's control. International orders may be subject to customs duties and taxes upon arrival, which are the responsibility of the customer.

RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Please note that return shipping costs for change of mind returns are at the customer's expense. We will provide a return shipping label for items that are faulty, damaged, or incorrectly sent.

To start a return, you can contact us at hello@loktofficial.com.au.
If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Unfortunately, we cannot accept returns on sale items or gift cards.

DAMAGES/ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at hello@loktofficial.com.au.