FAQ

How does the fingerprint lock work?

The fingerprint lock uses biometric technology to securely unlock your bag with your unique fingerprint. Simply place your finger on the sensor to unlock. It is designed to be quick, reliable, and easy to use.
Fingerprints can be loaded into the lock either manually or using a Bluetooth phone application.

How many fingerprints can be stored?

The lock can store up to 10 fingerprints so you can add a backup finger or allow access for a trusted person if needed.

What is the bluetooth application called?

The phone application that you can sync your lock to is called 'Tuya'. Sync the application prior to loading your finger prints.

How do I charge the fingerprint lock?

The lock is rechargeable via a USB charging cable. A short charge provides long-lasting battery life. Charge will last approximately a year, and a green flashing light will come on to indicate when the battery is running low..

How long does shipping take?

Orders are processed within 1–3 business days. Delivery times vary depending on your location and carrier.

Can I return my bag if I change my mind?

Yes. We offer a 30-day change-of-mind return, provided the bag is unused and in original packaging. Full details can be found in our Returns Policy.